RETURNS & EXCHANGES ON ONLINE PURCHASES

You may exchange items purchased online within seven days of receiving them. All exchange items must be unused, in their original condition, and with product tags attached. If the items purchased include a branded box, this must also be returned undamaged. 

To arrange exchange can be accessed via telephone, live chat or email. To confirm your returns order, our Customer Care team will email, or advise over the telephone, a Returns Reference Number.

Exchanging for a different size is based upon stock availability. If available, we can reserve stock for you, and ship the item as soon as we receive the returned original item. Shipping, insurance, tax and duties’ costs on size-exchange replacements will not be charged after the initial delivery.

If the item is no longer in stock, exchanging for another style is also possible. Please return the item so it can be exchanged with another style. Shipping costs on all refunds will not be charged if the purchased item is damaged. Unfortunately, initial shipping, tax and duties’ costs cannot be refunded.

Alternatively, exchanges (based on stock availability) of online orders may be done at our store within seven days of receiving your purchase.

HOW TO RETURN AND EXCHANGE IN STORE

Exchanges (based on stock availability) for orders made online may be done at our store.

To return or exchange an online order at a store, the product/s, Sales Invoice and the credit card used to purchase the order should be presented to the Concierge team for assistance. A person designated to conduct your return or exchange must show their photo identification with the Sales Invoice and your credit card.

If you received a Gift and wish to exchange it at a store, please present the product/s and Gift Invoice to the Concierge counter.

RETURN OF FAULTY OR DAMAGED ITEMS

All items undergo comprehensive quality control and are checked for faults and damage before they are sent to customers. Should you receive an item that is not in perfect condition, please contact us immediately via telephone and email to our This email address is being protected from spambots. You need JavaScript enabled to view it. . Please ensure that all garment tags remain attached, as removal will call into question whether the item was actually used and damaged at that time.

We may, where possible, offer to repair the item. If this is not possible, or not what you prefer, we will issue a exchange. Shipping, tax and duties’ costs on faulty or damaged items/ replacements will not be charged after the initial delivery.

LATE RETURNS

Based on our procedure late returns will not be accepted in most cases.
Return requests made outside of the seven-day policy will be accepted at the discretion of Num8ereight principal. If approved, refunds will be made to the original credit card used online.

OUR RETURNS & EXCHANGES POLICY

·         For online orders, you must obtain a Return Merchandise Authorisation number (RMA) before a return can be processed.

·         Exchanges in store is acceptable.

·         If we receive a return that we cannot accept, we will provide the option either to collect it again in our store, or to re-ship it to you (at your cost).

·         All Items must be returned in original condition with tags and packaging intact. Items will not be accepted if they have been used, washed, damaged or altered in any way.

·         If the items purchased come within a branded box, this must also be returned undamaged.

·         We accept returns or exchanges on any orders made online (depending on stock availability). Please see the special conditions below:

• Authenticity cards and dust bags must be included with the item being returned. 
• We are unable to accept or exchange shoes with scratched or dirty soles. 
• Returns and exchanges on lingerie and swimwear will not be accepted if the protective strip has been removed or if the items are soiled. 

For more information, please email our Customer Care Team to This email address is being protected from spambots. You need JavaScript enabled to view it.